Terms of Service
Please read these terms carefully before using our auto transport services.
Effective Date: 8/2/2025
1. Acceptance of Terms
By using EMJ Carriers LLC's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Services Description
EMJ Carriers LLC provides auto transport services including but not limited to:
- Car transport (open and enclosed)
- Motorcycle transport
- Van transport
- Boat transport
- Freight transport
- International shipping
- Door-to-door and terminal-to-terminal services
3. Booking and Payment
3.1 Quotes and Booking
All quotes are estimates based on the information provided. Final pricing may vary based on actual pickup and delivery conditions, vehicle specifications, and route requirements.
3.2 Payment Terms
We offer $0 upfront payment for pre-scheduled shipments. Payment is typically due upon delivery. We accept various payment methods including Zelle, CashApp, and wire transfers.
4. Customer Responsibilities
As a customer, you agree to:
- Provide accurate information about your vehicle and transport requirements
- Ensure your vehicle is in the condition specified at booking
- Remove all personal items from the vehicle (we are not liable for personal items)
- Be available for pickup and delivery at scheduled times
- Inspect your vehicle upon delivery and note any concerns on the Bill of Lading
- Report any damage within 30 days of delivery
5. Insurance and Liability
5.1 Insurance Coverage
All shipments are covered by our verified carrier insurance with bumper-to-bumper coverage. Coverage details will be provided with your transport agreement.
5.2 Damage Claims
Any damage must be noted on the Bill of Lading at delivery and reported to us within 30 days. Claims not reported within this timeframe cannot be processed.
6. Pickup and Delivery
We provide estimated pickup and delivery windows, typically requiring a 2-3 day window. Exact scheduling depends on various factors including:
- Weather conditions
- Traffic and road conditions
- Carrier availability
- Route optimization
7. Cancellation Policy
Cancellations must be made in writing. Cancellation fees may apply depending on the timing and circumstances of the cancellation. Please contact us for specific cancellation terms.
8. Force Majeure
EMJ Carriers LLC is not liable for delays or inability to perform services due to circumstances beyond our control, including but not limited to natural disasters, government actions, strikes, or other unforeseeable events.
9. Limitation of Liability
Our liability is limited to the coverage provided by our carrier insurance. We are not liable for indirect, incidental, or consequential damages arising from our services.
10. Dispute Resolution
Any disputes arising from these terms or our services will be resolved through binding arbitration in accordance with the laws of Ohio, United States.
11. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.
12. Contact Information
For questions about these Terms of Service, please contact us:
EMJ Carriers LLC
10967 RD 60, HAVILAND, OH 45851
Phone: +1 (210) 633-8735
Email: info@emjcarriers.com